Personalised Care Training and Events
Personalised Care - involving people in discussions and decisions about their care – improves outcomes and leads to greater satisfaction for patients and professionals. A Personalised Care approach enables more meaningful and effective conversations, delivering better results and helping to reduce demand for services.
Training Update
Please email the training team to express an interest in any of our training: bobicb.personalisedcaretraining@nhs.net
If you are a service manager or clinical lead involved with Personal Health Budgets and require training for your team, get in contact on the email above.
To find out more about the elements of Personalised Care, visit Personalised Care for Professionals.
Available courses
This session covers the main elements of Personalised Care, including the background, current policy and how it can benefit patients and professionals.
Format: 1-hour live, online training
Current course dates:
- Thursday 17 October 2024, 10:00 - 11:00
- Tuesday 12 November 2024, 10:00 - 11:00
This session helps professionals feel more confident when supporting individuals to explore and resolve ambivalence to change and find their own solutions.
Format: 3-hour live, online training
Current course dates:
- Tuesday 22 October 2024, 09:30 - 12:30
- Thursday 21 November 2024, 09:30 - 12:30
A session to help build your confidence, skills and knowledge to open up discussions with patients about vaccination decisions.
Find out more information and how to sign up on the Let's Talk About Vaccines training page.
Other Training Resources
We are developing further training resources to share with you in due course. Check in regularly for updates.
You can access useful e-learning, podcasts and webinars by registering for free with the Personalised Care Institute. This includes e-learning on core skills, shared decision-making and personalised care and support planning.
Practice your conversation skills using their new virtual patient avatars: https://www.personalisedcareinstitute.org.uk/virtual-patients/
For Making Every Contact Count, access the e-learning for healthcare session: https://www.e-lfh.org.uk/programmes/making-every-contact-count/
Events
The Personalised Care Huddle is a new community of practice for health and care staff across the footprint of Buckinghamshire, Oxfordshire and Berkshire West
Formerly known as 'questions & sharing event'. Join in to connect and share with each other about your work, your projects, experiences and general musings in the realms of personalised care.
Location: Virtual
Thursday 3 October 2024, 14:00 - 15:30
Register for free, email: bobicb.personalisedcaretraining@nhs.net
It's PCI Week 23-27 September. Join the Personalised Care Institute Conference. This year's theme is Multimorbidity and Personalised Care: Meeting the Change Needs of Our Population.
Location: Virtual
Thursday 26 September 2024, 09:00 - 14:00
Case Studies
Sharing is caring! Develop your own case study
Has Personalised Care training made a positive impact in your practice and on patient care? Why not develop a case study and showcase your experiences
We can help! Contact bobicb.personalisedcaretraining@nhs.net
What is a case study? A case study is a descriptive explanation of an event, project or initiative which aims to give the reader information on how they can replicate the success of what has happened. They provide some context and background of some of the challenges faced and solutions developed, to help share best practice and ensure better outcomes for patients, staff and the public.
NHS England resource on impact case studies: https://library.hee.nhs.uk/quality-and-impact/value-and-impact/case-studies-impact/what-are-impact-case-studies
Bryan's story
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Bryan Roland is a First Contact Physiotherapist working at Westongrove Partnership - a partnership of GP practices in Buckinghamshire. After completing BOB Personalised Care training, Bryan shares what the training meant for him, his work, and his patients. “The key thing I took from the training was the importance of prioritising meaningful conversations with patients. You can’t push patients through doors, it’s more about supporting them to walk through certain doors on their own. |
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“I’m now a lot more aware of what patients are actually saying. Before the training, I could be quite assertive in my conversations. But I now use motivational interviewing tools, leaving space and time for patients to reflect on what they want to achieve and how they want to achieve it. “I recently saw someone with arthritis. Normally, the initial conversations for arthritis can be lengthy. But by asking the right questions at the start of the appointment, we were able to get to the bottom of their concerns quite quickly. We then had more time to focus on what was important for the patient in the rest of the session. “Using these tools doesn’t make conversations any longer, I think it actually saves time. But it does mean getting more out of the time we have. I am definitely pausing more, giving patients time to think and reflect. Since doing this, my patients seem more reassured and satisfied in their appointments. “Communication is perhaps the biggest skill that we have as healthcare professionals. Conversations can be really complex in our work and that’s why I’d encourage everybody to upskill themselves with conversation tools - so we can have a positive impact in all the conversations we have with patients.’’ |
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Blogs
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Working in partnership with patients – Putting Shared Decision Making into ActionDr Rebecca Bowers Long Term Conditions Clinical Lead, GP and Emergency Medicine Specialist |
As we settle into 2024 and setting our priorities for new year, I am sure effective care and the safety of patients will continue to be high on everyone’s list but we also want to prioritise our staff and services. The fine art of striking this balance of needs can be significantly aided by patient involvement in healthcare decisions.
Personalised Care – involving people in discussions and decisions about their care – improves outcomes and leads to greater satisfaction for patients and professionals. Our Integrated Care System has been leading the way in this area, offering a full range of free Personalised Care training to all healthcare professionals across Buckinghamshire, Oxfordshire and Berkshire West.
Shared Decision Maing (SDM) is a core component of a Personalised Care approach. A collaborative process in which healthcare professionals and patients come together as equals, combining two things:
- The clinical and care expertise we (as healthcare professionals) bring to the conversation
- The personal expertise of the patient themselves – their lived experience, values and healthcare goals.
Treatment plans are developed using evidence-based medicine and the patient’s informed preferences. As a clinician, I’ve seen the impact of this in practice; If someone is involved in choices about their care, they are more likely to engage, follow advice and make decisions that are right for them[i]. This improves health outcomes and has real potential to reduce unplanned admissions long-term.
Our dedicated training team offers an interactive course in “Putting Shared Decision Making into Action” (Year of Care and Personalised Care Institute Accredited). This training is delivered to teams or groups, supporting you to explore service improvement opportunities and identify key SDM ‘moments’ in your patient pathways.
I understand that time is precious, never felt more so than during the ongoing high pressured winter months. However, if we do invest time now we know it can result in significant time-savings in the future. Not to mention more effective, tailored care and support, and better results in terms of health and wellbeing – for patients and professionals alike.
The BOB Personalised Care Training team offers sessions for other aspects of Personalised Care. Browse the range of opportunities for you and your team and sign up for Putting Shared Decision Making into Action. We want to hear from you on how our team can support you, your team and patients.